I just have to know why you insist on charging me $5.00 every month to receive a paper bill? I changed over to paperless billing with automatic withdrawal, WHICH I HATE, specifically to save paper (and money, who am I kidding?). However, not only do you fuck with my head every month by changing my withdrawal amount to drag my payments out ALLLLLL the way until my policy is due to renew, you also send me 8,000 pieces of mail for every change that is made.
Change your license number? 4 pieces of mail.
Receive a surcharge refund? 7 pieces of mail.
Refund from last policy rolling into new policy? 5 pieces of mail.
Automatic withdrawal accepted? 2 pieces of mail
Paperless billing? 1 piece of mail
+ 1 new piece of mail EVERY time they change my automatic withdrawal amount.
Please, allow me to try and understand. If I want my bill in paper... you charge me $5.00 because I'm killing trees. But if I switch to paperless billing I get 19 pieces of paper in the mail? I would also just like to point out that envelopes are made of paper, which technically means you have sent me 38 pieces of mail, and that's assuming that each letter was only 1 page long, which is not the case.
That is a sick joke.
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